Paul Roberts – BusinessMole https://www.businessmole.com Digging the Latest Small Business News Wed, 22 Nov 2023 07:08:32 +0000 en-US hourly 1 https://wordpress.org/?v=6.3.5 https://www.businessmole.com/wp-content/uploads/2023/11/cropped-wthYR3na_400x400-32x32.png Paul Roberts – BusinessMole https://www.businessmole.com 32 32 AI customer feedback company targets £7million turnover https://www.businessmole.com/ai-customer-feedback-company-targets-7million-turnover/ Thu, 09 Feb 2023 15:49:58 +0000 https://www.businessmole.com/?p=7349 A company that uses artificial intelligence to provide businesses with real-time customer feedback insights, is targeting income of £7million in the next three years. MyCustomerLens – which works with legal and other professional services clients – is on a rapid growth path, since launching its algorithm-based software in 2020. Led by data specialist Paul Roberts, the company is on track to...

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]]> We stopped listening for a while but now we’re all ears https://www.businessmole.com/we-stopped-listening-for-a-while-but-now-were-all-ears/ Thu, 09 Feb 2023 10:22:38 +0000 https://www.businessmole.com/?p=7318 In recent years, among the many seismic social changes we experienced, in business, politics and society more generally, was a growing, collective failure to listen. The importance of getting our own point across appeared to gain primacy over learning new things and seeking out the expertise of others. As a result, important decisions were often taken, based not on how we perceived the world to be...

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